Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The other is marked TV, & this is used for TV & Broadband. Mobile Your Account. Virgin cables must only be provided by isolated sockets provided by Virgin Media. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. This is a little untidy for my likeing. If you look into the back of your Hub, you'll see a port. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. We can certainly get a move of the equipment. I have the most. 2. The cable going in will be a double. Manage Your Account. How do I book an engineer to come out - 5345632. We have a virgin media wall socket with an - 4353656 - 2. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. There are no virgin sockets on the wall. The pre-install team number is 0800 052 1734. I don't work for Virgin Media. Networking and WiFi. When ordered it didn't say anything about needing a VM wall socket. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. The wall socket is - 5109379. Please see photos. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Your "loss of signal" point is a good one. Tudor. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Account - Cable. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Thank you. You'll have to cut the cable and seal the hole up. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. . It is actually a VM box but a very old one, even though it was still in use just over a month ago. Broadband wall socket. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. Wall socket. Virgin Media: TiVo® service. Tudor. Security matters. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 0 Kudos Reply. The box and cables may have been removed by the previous occupiers. Account - Cable. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. We have an unwanted virgin box hanging off the front of our house we’ve moved into. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Explain what needs to be done and book an engineer visit. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Back a step. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. charleykate10. Browse Virgin Media Virgin Media. We recently applied for a virgin package of tv, phone and broadband. Hi @jimmylam1221. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. There are two outputs from here (the two connectors that are close together on the white box). Problem solved? Click to. No Virgin Media wall socket on 19-10-2022 08:24. However, there is no Virgin Media Wall socket in my house. B&Q are running low on these however. Manage Your Account. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Best to have the excess somewhere tucked away if possible. on 08-01-2023 20:46. Options. Connect the Hub’s power cable with the blue tab. I would get virgin to do it. I expect it is a male F plug on the cable, they don’t make female F plugs. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. on 17-12-2022 10:39. I will private message you now to confirm your details. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Networking and WiFi. Check service status. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media Quickstart set up. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Vonage 2nd line. Account - Cable. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. You can test they’re secure by checking they don. Account - Mobile. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Switch on your TV, then using your own TV remote press the Input, AV or Source button. #2. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Finish tightening the screws with a screwdriver to secure the mount. If no. Account - Mobile. When I proceeded to set up my Hub 3 I quickly realised that. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). on 04-02-2023 11:17. Hi, Same problem here. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. 3. Two virgin media wall. Sorry to hear you have been having issues with your self-installation. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. on 23-10-2022 13:36. Yeh I have but they don’t go in all the way and only one plug. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Get the Hub ready by connecting the wires. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Account - Mobile. We also don’t have an Ethernet point only an old BT outreach 5C box. I presume. Step 3. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. on 21-08-2023 20:36. When you place your order, we'll let you know. Manage Your Account. Tudor. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. on 22-03-2023 10:44. What confuses some people is the push-on connector provided. The box does however have a hole in. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Try plugging the cable you can see into the hub to see if it works. if not a technician will install one. Turn on and get connected. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. Sorry man. I don't see a Virgin Media Wall Socket anywhere in. -a power cable for the hub's adapter. See full list on itblogpros. My Virgin Media App. . Plug into the wall socket. New Install Assistance. Hi, I have the same issue. I don't work for Virgin Media. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Some properties do not have a wall socket, only a cable. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Virgin offers self-install to properties that have recently had a service. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 30-12-2022 13:41. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I need to arrange for an engineer. Would I be able. The wall box may be branded with the logos of an old cable TV company (not VM). The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. goslow. We do not have virgin so are we able to cut the wires - 5195119. I need an engineer. Got my virgin media self install kit but I don't have a virgin socket. But what I can't figure out based on the research so. on 08-02-2023 13:33. i don’t have a virgin media wall socket. I wanted. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Or a VM person will sort it for you when they get here in a day ot two. Browse. Plug into the Virgin Media wall socket. Well I can't seem to find anything like that and the closest thing I can find is a. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I’ve received my QuickStart package to find I do not have a compatible wall socket. Options. We would like to show you a description here but the site won’t allow us. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 19-01-2023. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. AnthonyRaw1986. firmly into place. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. We would like to show you a description here but the site won’t allow us. The block box on second picture is an amplifier for terrestrial TV. The house is a new build, there's no lead in the paint, no aquarium or anything like that. The wall socket is currently in the living room and I need it moved to another room. Only an aerial cable (pictured below) connected to a box outside my flat. I'm currently renovating my living room, including the electrics. The box and cables may have been removed by the previous occupiers. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Here are some check points to make sure your phones are in good working order. We can certainly look to get an engineer booked in for you. on 05-09-2023 20:36. on 18-05-2022 19:55. 7. Make sure that all of the cables are plugged in securely and that there are no loose connections. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. But I have no Virgin Media Wall socket in my house. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Unscrew the white cable with the black collar. Thanks for your reply and for confirming all this, jellyroll. Browse Virgin Media Virgin Media Community. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hi. on 04-02-2023 11:17. Please help. Or if the other end of the white cable is in a more useful. My Virgin Media App. But I have actually managed to get through to the technical team over chat. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Vonage 2nd line. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I end up calling and the person on the phone said its been - 5401028. Options. Account - Cable. No Coax Wall Socket Virgin. Don’t worry that it is not a threaded plug. Explain what needs to be done and book an engineer visit. signed up and was given the option of self installation. Check service status. Customer since 1993. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Need to contact Virgin Media Customer. Reply. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Get the Hub ready by connecting the wires. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). In response to robertdwhite. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Yes, we will be able to fit another socket for you. Stay safe online. . VM BB TV Landline. Browse Virgin Media Virgin Media Community. 7; 0; 0; CoachDanny. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Getting started & FAQ. Check the condition of your phones. on 23-10-2022 13:36. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I have taken a look on our side and can see you have spoken with the team regarding this. 5K. Went outside and there appears to be nothing on the other side (maybe removed). This setup works with any of our TV boxes powered by TiVo. i received an installation kit for my broadband but my property. Browse Virgin Media Virgin Media Community. Broadband Deals. Follow the instructions on screen to finish your setup. Thanks for posting, welcome to both Virgin Media and the Community. The only wall boxes are old NTL boxes with TV and FM connections. If you can set up using a Self-Install pack, but choose to use an engineer for. Call the pre-installation and delivery team on 0800 052 1734. Like the TV cable we have too. Being connected to the internet is one of the most important modern essentials in 20. 11-11-2022 12:53 - edited 11-11-2022 12:58. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. They will charge £99 for a relocation. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Not all properties have an internal wall box. sophiekerrs. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Just had the Hub 3 delivered for Quickstart. Account - Mobile. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Stay safe online. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Don’t plug the power cable into a plug socket yet. Back a step. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. Superstar. It is likely you will be waiting a few days. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Hi, I am experiencing the same issue with my install kit. However, I do not have any of the specified wall sockets available. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. 0. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. Same thing happened, and on all the wall phone points. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Will an engineer h. and the isolator cable. Jack14102. 19K; 36; 98; Sofia_B. Everything is converted to specialised triple screened coaxial cable. 132Mb average speed. The problem is the Hub is in my Study and the - 4964746. We're pleased to hear you're thinking of rejoining us. Tuning in. I have taken a look on our side and it looks as though you have spoken with the team regarding this. The TV is a digital smart TV with Freeview inside. There must have been a previous installation or you would not have been offered a self install. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. . Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. 3. Security matters. Don’t have virgin media wall socket. I’m a new Virgin customer, and the previous occupants used a different provider. The answer is yes. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. in Networking and WiFi. I think there’s something missing to the Virgin Media wall socket in my flat. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. All you need to do is contact Virgin Media and explain what the issue is. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Even sitting in the room above the router, the WiFi was dreadful. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. on 22-10-2022 20:58. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. You should see a cable going through the wall and if you trace this inside, you should get the cable. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. QuickStart, set up and connections. The first thing is to start making alternative arrangements for your internet connectivity. Broadband and TV deals. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Broadband. Entertain me; Broadband Deals. Telewest Cable Wall Sockets. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Is there likey to be any problem with this, such as degraded of weaker quality or speed. 1. Stream from Virgin Media. Just joined. Save £105. Common examples include washing. Or you may be quicker than average! You won’t be involved the whole time. You may need to use the. Virgin Media M125 Fibre Broadband. Virgin Media; My Virgin Media; Shop;. Options. 1 Mar 2016. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. 1 ACCEPTED SOLUTION. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. com. 0 Kudos. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I have checked outside and there is a brown box shared with the neighbour. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I just got Virgin Media kit and read all information carefully and checked - 5200805. Step 2. those who understand binary and those. i don’t have a virgin media wall socket. on 07-09-2022 19:28. From there it is going into the white distribution amplifier. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. The best thing to do if. My Virgin wall socket just have phone line, didn’t get. com. Yes, we will be able to fit another socket for you. Virgin Media Wall Socket Example 2.